Refund and Returns Policy

Refund & Returns Policy

Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. If you need to return or exchange an item, please review our policy below:

Return and Exchange Conditions

1. 360 Opening Video Proof: For any return or exchange, we require a 360-degree opening video proof clearly showing the product’s condition. This helps us process your request efficiently.

2. Return Window: Returns are valid only within 2 days of order delivery. Any request for return or exchange made after this period will not be accepted.

3. Original Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Items that show signs of wear or alteration will not be eligible for return or exchange.

4. Packaging: Please return items in their original packaging. This helps protect the items during shipping and ensures a smooth return process.

5. Non-Returnable Items: Certain items are not eligible for return or exchange, including:

   • Items marked as final sale
   • Underwear and swimwear
   • Custom or personalized items

6. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

7. Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

8. Exchange Process: If you wish to exchange an item, please follow the return process and place a new order for the desired item.

9. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 2 days of delivery with your 360-degree opening video proof. We will arrange for a replacement or refund.

10. Contact Us: For any return or exchange inquiries, please contact our customer service team at trendraani2024@gmail.com or +91 9664992470.